Toodledo goes down hard! Where is my data?

As of Thu Jun 11, 0204 -8 GMT The following message was on their home page (and all other pages I had in history)

“So, here’s the story. A big storm went through the city where our datacenter is located. The datacenter decided to proactively switch to generators. During the switch, something got screwed up, and the power went off for a few minutes. As (bad) luck would have it, this caused our database to get corrupted. We are currently working to bring it back online and restored from the live backup. The crack team at Rackspace is on the job. Thanks Rackspace! Unfortunately, the database is so large, that it will take some time to transfer and verify all the data. Hopefuly not more than a few hours. We know that this is very bad, and we apologize for any inconvience that this will cause. Please check the forums when we are back online for a full report.

Update: Its obviously taking longer than we expected and we are really sorry for that.”

Now I understand there are problems, But this is my brain.  I have dumped all my todo’s and such into this service and for it to be of line more than 5 hours is really bad.

So I had tasks to complete and such in this system and there is not backup view of what might have been there for me to look at an manually make notes. It’s just complete inaccessable to me.

It appears as the network admin’s need to build a better mouse trap, as a catostrophic failure such as this is prompting me to ask for my money back and to look at other services like Rememberthemilk, etc.

I hope they get thier act together really quick.

Until the next time,

Thirteen

Update: Thursday morning. Now almost 12 hours after I first tried unsuccessfully to get to my brain dump todo list. On the website I see the following:

“Update #2: I know that our downtime is totally unacceptable. I am literally sick to my stomach about this whole thing. We have successfully restored all of the data up until June 10, 4am CST and we are working very hard to restore the remaining 12 hours of updates that happened before the servers crashed. Obviously, this has been a major event. We had multiple simultaneous errors happen that have made recovery slower than anticipated. Because our database is so large (many many many gigabytes), it just takes a long time to transfer and import the data. I know that many of you are upset, and all I can say is that I am deeply sorry. We are already starting to rethink our backup strategy so that recovery doesn’t take so long in the future.”

Apparently I have spent my money and invested my time in a system that is not acceptable.  Today I begin to look for other avenues.  Fortuneately for me, I have Utlimate ToDo’s on my iPhone and have a list that I updated earlier yesterday so I can review it.

I have been reading (listening to) GTD “Getting things Done” by David Allen. on audbile.com. He stresses you have to use a system that you can “trust”. Well this failure has now put me in a place of, I can’t trust toodledo.com. What’s funny is they advertise their system as one that works well with the GTD concepts.

Not very happy with them at the moment.